Platinum®5 Worry Free Warranty
The "Worry Free Warranty" is currently available only on the Platinum®5 collection. There is no additional charge, nor no additional actions required to register for the Worry Free Warranty. The Worry Free Warranty adds the following language to the standard warranty:
"As the inventor of The Original Rollaboard®, Travelpro® is committed to delivering value to our customers with the highest quality products that will enhance your travel experience. Whether traveling by air, sea, road or rail, the Travelpro® Platinum®5 Collection gives you total confidence and is supported by a comprehensive Warranty against any defects in materials or workmanship for the life of the bag. You can trust that Platinum®5 will hold up to the rigors of frequent travel, but occasionally common carriers mishandle your bag and damage occurs. Travelpro® retains the exclusive right to repair or replace (at the manufacturer's discretion) the product with a comparable model. If airline handling damages your bag or its contents and you choose to hold them responsible, we recommend that you file a claim with the carrier before leaving the airport. This warranty does not cover cosmetic wear, lost or stolen bags, or damage to personal property or contents. Our associates in Customer Service can answer any questions you may have concerning the repair or refurbishing of your Platinum®5 product. Simply call our Customer Service Department at 1-800-741-7471 for assistance or visit www.travelpro.com and click on the Repair button to find the Authorized Repair Center nearest to you. Repair or replacement as provided under this warranty is the exclusive remedy to the consumer. In no event shall Travelpro® be liable for any incidental or consequential damages."
Interpretation by Customer Service: Though the language currently states that the warranty "...does not cover cosmetic wear..." we will exclude wheels from that restriction. In other words, wheels will be covered.
Simply complete the insert card that is contained inside all Travelpro® and Atlantic™ Luggage and drop in the mail, or register online at www.travelpro.com.
In order to seek warranty related repairs, check our website at http://www.travelpro.com for an Authorized Repair Center in your area. Contact the center to discuss the general nature of the repairs and business hours. You will not need preauthorization from Travelpro® for repairs. In the event that you are unable to locate a repair center in your area, contact our Customer Service Department at 1-800-741-7471 to discuss other options including obtaining replacement parts for do-it-yourself repairs or sending the bag to our Corporate Office for repairs.