great size and construction. wheels
"great size and construction. wheels are excellent. the removable toiletry bag has its connection pieces which remain in the way and is irritating if your not using the toiletry bag. Telescoping handle does not work as advertised. Trying to determine if it was actually damaged or was how it was designed was impossible to do speaking with the "customer support", which was to put it lightly, abysmal. I spoke with and agent who identified themselves as Manuel and he couldn't have been less helpful. Prob not his fault. an accurate reflection of the values of this company. Prob recently acquired by investment bankers. Finally, I went back to the website and had to watch the video to verify the telescoping handle was not working properly. Filling out the return/repair form is way more difficult that it should be. Prob another barrier to actually giving support. also, the receipt is almost unusable. . . . they essentially didn't send one. it was difficult to finally arrive at something I would call a typical receipt and even then, that was a stretch. . . . def not liking dealing with this co at this point"